Contact
We're here to help.
All inquiries route to a single inbox so nothing slips through the cracks. Pick the category that fits and email us — we will route internally as needed.
Sales & demos
Looking to translate or evaluate a curriculum at scale, or run a pilot for your institution?
Subject: Sales inquiry
Customer support
Question about a job, an upload, a download, billing, or anything else inside the platform.
Subject: Support — include the job ID if relevant.
Privacy & data requests
Access, correction, deletion, or portability requests under CCPA/CPRA, GDPR, or similar laws.
Subject: Privacy request — we will verify your identity before acting.
Security disclosure
Found a vulnerability? Please report responsibly — we will not take legal action against good-faith research.
Subject: Security disclosure — please do not include exploit details on social media.
DMCA / copyright
Believe content on the platform infringes a copyright you own? Send a takedown notice.
Subject: DMCA notice — include the elements required by 17 U.S.C. § 512(c)(3).
Press & partnerships
Media, podcasts, conferences, university consortia, or co-marketing.
Subject: Press or Partnership.
Mailing address
Konero Analytics & Machine Learning LLC
A Colorado limited liability company
11672 E Berry Ave, Englewood, CO 80111, USA
Response expectations
- Sales & support: within 2 U.S. business days.
- Privacy requests: within the period required by applicable law (typically 30–45 days).
- Security disclosures: initial acknowledgment within 3 U.S. business days; remediation timeline depends on severity.
- DMCA notices: takedown action within 5 U.S. business days of a complete notice.